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reconnect

fighting recidivism, incarceration, and addiction

Reconnect is a Public Benefit Corporation (PBC) with the goal of fighting recidivism, incarceration and additiction through the creation of hardware and software. 

www.reconnect.io

OVERVIEW

When joining Reconnect in March 2020 I was brought on to help expand the product. Throughout my time with Reconnect I conducted over 30 interviews with Drug Courts and Probation Departments to get down to the route of the pain points within the industry. With that information in hand I collaborated with the Product Manager and VP of design to highlight the needs, create a timeline, execute the designs and work with the development team to launch. 

By October, I led multiple projects where we added over 15 major features to the web app as well as re-designing the mobile app. 

ROLE

Experience Designer 

Interviews, competitive analysis, sketching, user testing, mid + high fidelity wire-framing  prototyping, information architecture, graphic, print, icon and UI design.

TIMELINE

9 months

 

1

UNDERSTAND

THE CHALLENGE

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Probation Departments and Drug Courts | Web App

Prior to COVID-19 Drug Courts and Probation Departments were in need for software that could help them manage their clients without creating more work. Once COVID-19 arrived in the United States the need grew. Probation departments were now having to monitor their clients remotely which brought a whole new challenge. 

Clients in Probation Departments and Drug Courts | Android + iOS Mobile App

During interviews we found a handful of major challenges in regards to how users felt about our initial app. One of the largest challenges being that most participants were in a program they didn't want to be in, using an app they definitely didn't want to use.  We needed ways to connect the participant and case managers seamlessly, provide the user with motivation, and help them manage their schedule in order to give them the best chance of successfully completing their program.

2

OBSERVE

USER INTERVIEWS

Throughout my time with Reconnect I conducted over 20 interviews with users in the industry, including but not limited to Case Managers, Probation Officers, Chief Probation officers and clients on probation. 

Due to the nature of the software I am not at liberty to display interview information on here, however, I would be happy to discuss and answer any questions about this process.

 

3

POINT OF VIEW

When deciding which programs we were going to design for we put together personas to get a better understanding of which programs fit most closely with our current offerings and out plan for our future offerings. 

USER PERSONAS

JOHN JACOB  43

New Hampshire

Male

Chief Probation Officer with a Masters in Criminal Justice. Professional, likable, passionate, organized. 

ASHLEY JACKSON  35

San Diego, California

Female

Drug Court, Court Director with a bachelors. Empathic, resilient, logical, adaptable. 

JEREMY THOMAS  46

Tampa, Florida

Male

Court Director at a Sobriety Court with a bachelors degree. Optimistic, honest, determined, intelligent.

 
 

4

PROTOTYPE

I created fully- interactive prototypes of each feature I worked on. We utilized these prototypes to interview clients in order to ensure we were creating the best product to solve their solutions. I also used these when working with the developers in order to explain flows and interactions. 

 
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5

PRESENT

Due to the nature of the software, I am not at liberty to show all of my designs directly on my portfolio. However, you can view some of the features I designed on Reconnect's website through the links below:

Note that Reconnect has a web app and two responsive phone apps - these screens show all three of those products. 

Dashboard

The dashboard was created in order to provide the user with a place where they could see their day at a glance and take action on tasks. 

Bulk Assignment of Forms

We needed a way for Case Mangers to assign forms to multiple participants in their program, view a log and status of their form assignments and and have the ability to see specific response information. 

Bulk Messaging

Participants and Case Managers had the ability to message on a secure platform, what we did was expand that so the Case Manager could essentially send a bcc group message. 

Baseline Images

In order to run location verification we needed a set of baseline images that our software could use to confirm the validity of the check-in. I designed the web app screens to approve or deny participants photos as well as a way for the participant to be notified and prompted to take their baseline images. 

*quick view of the Participant app can be seen here.

Address Assignment

This feature worked similarly to the baseline images. The case manager can approve or deny the participants home location, whereas the participant could enter their address, confirm that the pin was on their address and submit it for case manager review. 

Bulk Assignment of Curfew Checks

Just like the other bulk features our clients asked for a way to bulk assign curfew checks. Prior to adding this feature the case manager would have to set curfew checks separately for each participant. By adding this feature the case manager could now bulk assign curfew checks, view the assigned checks on an interactive calendar, and see the status of the checks. 

Pairing the ReconnectBand

ReconnectBand is one of Reconnect's hardware products that replaces the old school house arrest band. In order to connect a band to the user they had to pair it with their phone. Similar to an on boarding process, I designed an interactive way for the user to pair their band with their app.